1. About this policy

Beaumonde Homes (we, us or our) is committed to managing personal information openly, transparently and responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information and how individuals may access or correct their information or make a privacy complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other privacy laws that apply to our activities.

This policy applies to personal information handled in connection with our residential building, design, sales, pre-construction, construction, maintenance, employment, supplier and business administration activities, including through our websites, display homes, offices, client portals and digital systems.

2. What personal information we collect and hold

The kinds of personal information we collect and hold depend on the nature of our relationship and dealings with an individual. They may include:

• identity and contact information, such as names, dates of birth, signatures, addresses, telephone numbers and email addresses;
• property, land and project information, including ownership details, plans, specifications, selections, photographs, site records, correspondence and information about a proposed or current building project;
• financial and transaction information, such as payment records, bank details, invoices, contract values, progress claims and information relevant to assessing or administering contractual and payment obligations;
• information provided in enquiries, meetings, surveys, complaints, warranty or maintenance requests, telephone calls, emails, portal messages and other communications;
• website, portal and technology information, including account details, login and access records, IP address, device and browser information, cookies, analytics data and records about the use of our digital services;
• marketing preferences and information about an individual’s interests in our homes, services, displays, events or promotions;
• supplier, contractor and consultant information, including contact details, licences, qualifications, insurance, safety, performance and payment information;
• employment and recruitment information, including applications, resumes, references, qualifications, work history, performance, payroll, leave, emergency contact and workplace records; and
• sensitive information where reasonably necessary and permitted by law, such as health information relevant to workplace safety, accessibility, an incident, an insurance matter or an individual’s ability to participate in a meeting or project activity.

If we collect personal information about a child or another person who may require assistance, we will take reasonable steps appropriate to the circumstances, including dealing with a parent, guardian or authorised representative where required or appropriate.

3. How we collect personal information

We generally collect personal information directly from the individual, including when the individual:

• makes an enquiry, visits our website, office or display home, attends an event, or communicates with us;
• requests a quotation, enters into a preliminary agreement, building contract or other arrangement, or participates in design, pre-start, construction, handover or maintenance processes;
• uses a client portal, online form or other digital service;
• applies for employment or provides services as a contractor, supplier or consultant; or
• provides documents, photographs, plans, financial information, feedback or other records to us.

We may also collect personal information from authorised representatives, joint owners, family members, referrers, real estate agents, brokers, finance providers, insurers, government bodies, local authorities, utilities, consultants, engineers, certifiers, trades, suppliers, recruitment providers, referees, publicly available sources and other third parties where authorised or reasonably expected.

If someone provides us with personal information about another person, they should ensure they are authorised to do so and, where appropriate, that the other person is aware of this policy.

4. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and providing information, quotations, designs and proposals;
• assessing, establishing, administering and enforcing agreements and contractual relationships;
• planning, designing, estimating, scheduling, obtaining approvals for, constructing, handing over and maintaining residential building projects;
• communicating with clients, owners, prospective clients, consultants, suppliers, trades, authorities and other project participants;
• processing payments, claims, variations, credits, refunds, rebates and accounts;
• operating websites, portals, customer relationship, estimating, drafting, construction, accounting, communications, document management, safety and other business systems;
• managing safety, quality, incidents, complaints, disputes, insurance, legal obligations and risk;
• recruiting, employing and managing personnel and contractors;
• marketing our homes and services, where permitted, and managing marketing preferences;
• improving our services, processes, systems and customer experience, including through analytics, reporting and quality assurance; and
• complying with laws, regulatory requirements, lawful requests and the requirements of insurers, financiers and professional advisers.

If we are unable to collect information that is reasonably required, we may be unable to respond to an enquiry, provide a service, enter into or perform an agreement, process a request or meet a legal obligation.

5. Who we may disclose personal information to

Where reasonably necessary for our activities or permitted by law, we may disclose personal information to:

• joint owners, authorised representatives and other parties nominated by an individual;
• architects, designers, engineers, surveyors, certifiers, energy assessors, consultants, trades, subcontractors, suppliers and other project participants;
• local, State and Commonwealth government bodies, regulators, utilities and approval authorities;
• insurers, brokers, financiers, valuers, payment providers, auditors, accountants and legal or other professional advisers;
• technology, hosting, cloud storage, cybersecurity, communications, analytics, document management, artificial intelligence and software service providers;
• marketing, printing, photography, event and customer service providers;
• recruitment, payroll, training, safety and employment service providers; and
• other persons where an individual has consented, where the individual would reasonably expect the disclosure, or where the disclosure is required or authorised by law.

We do not sell personal information.

6. Digital services, cookies and analytics

Our websites and digital services may use cookies, pixels, logs and analytics technologies to operate services, remember preferences, understand usage, improve performance, maintain security and support marketing. These technologies may collect device, browser, network, location-derived and interaction information.

Individuals can manage cookies through browser or device settings. Disabling some cookies may affect the operation of parts of our websites or portals. Third-party services may also apply their own privacy policies and settings.

7. Artificial intelligence and automated processing

We may use software, data analytics, artificial intelligence (AI) tools, integrations and automated workflows to assist staff with tasks such as organising and searching information, preparing drafts and summaries, classifying or routing enquiries and documents, generating alerts, checking completeness, reporting, forecasting, scheduling, estimating, fraud and cybersecurity monitoring, customer service and business administration.

Where an AI or automated tool processes personal information on our behalf, we will take reasonable steps to ensure compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles and seek to apply appropriate access, security, confidentiality, verification and human oversight controls having regard to the nature of the information and the purpose for which the tool is used. We recognise that outputs from AI and automated tools may be inaccurate or incomplete and we will take reasonable steps to ensure that such outputs are reviewed by an authorised person where they may affect an individual.

Your personal information will not be used to train or improve third-party AI models without your written consent.

We do not permit staff to enter personal information into an AI tool unless its use is authorised and appropriate for the task, subject to our internal requirements and the applicable service arrangements.

8. Automated decisions that may significantly affect individuals

From 10 December 2026, the Privacy Act requires additional transparency where an entity has arranged for a computer program to use personal information to make, or do something substantially and directly related to making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests.

At the date of this policy, Beaumonde Homes does not intend to make decisions solely by computer program that could reasonably be expected to significantly affect an individual’s rights or interests. Decisions concerning entry into or termination of a building contract, material contractual rights or obligations, significant pricing or payment outcomes, employment, privacy complaints, and access to or correction of personal information are intended to involve human consideration.

Computer programs may, however, assist staff or perform steps related to decisions, including by:

• using identity, contact, project, property, contract, transaction, communication, portal usage, supplier, contractor, recruitment or employment information to organise records, check completeness, calculate or validate information, identify exceptions or risks, generate alerts, prioritise workflows, or prepare recommendations, summaries, estimates or reports;
• routing enquiries, requests, complaints, documents, tasks or project information to the appropriate person or workflow;
• supporting project estimating, scheduling, procurement, safety, quality, accounts, customer service, recruitment, security and compliance activities; and
• detecting unusual activity or potential cybersecurity, fraud, safety, quality or compliance issues for review by an authorised person.

The kinds of personal information used in these processes may include identity and contact information; property and project information; contract and transaction information; communications and service history; website, portal and account activity; and, where relevant and permitted, supplier, contractor, recruitment or employment information.

If our practices change so that a computer program makes, or performs a substantially and directly related step in making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests, we will update this policy to describe the relevant kinds of personal information and decisions as required by law.

An individual may contact our Privacy Officer using the details in section 15 if they have questions about the use of their personal information in an automated process or wish to request human consideration of a matter. Whether a particular review or outcome is available will depend on the circumstances and applicable law or agreement.

9. Direct marketing

We may use personal information to send information about our homes, services, display homes, events, promotions or related matters where permitted by law. Individuals may opt out at any time by using an unsubscribe facility or contacting us. We will not charge for an opt-out request and will action it within a reasonable period.

Opting out of marketing will not prevent us from sending service, project, contractual, safety or other non-marketing communications that are reasonably required.

10. Overseas disclosures and service providers

Some of our technology, cloud, communications, analytics, support, artificial intelligence and other service providers may store, process or provide access to personal information outside Australia. The countries in which cloud servers hosting our personal information and overseas recipients are likely to be located may include the United States, New Zealand, Singapore, India, Ireland and other European Union

We use third-party cloud-based services to support our business operations, including email and communications, document storage, client and project management, accounting, and administration. These services may store or process personal information on our behalf.

The location of data and support personnel may change as service providers update their operations. Where required, we take reasonable steps in relation to overseas disclosures in accordance with the Privacy Act. Individuals may contact our Privacy Officer for current information about likely overseas disclosures relevant to them.

11. How we hold and protect personal information

We may hold personal information electronically and in paper records, including in business systems operated by us or by contracted service providers. We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include role-based access, authentication, device and network security, backups, monitoring, staff training, confidentiality obligations, supplier controls, secure physical storage and procedures for responding to suspected data breaches. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably required for our functions, contractual and project records, warranties, insurance, dispute management and legal or regulatory obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention requirements and secure backup processes.

12. Data breaches

We maintain processes for assessing and responding to suspected privacy and data security incidents. Where the Notifiable Data Breaches scheme applies, we will assess a suspected eligible data breach and notify affected individuals and the Office of the Australian Information Commissioner where required by law.

13. Accessing and correcting personal information

An individual may ask to access personal information we hold about them or request that it be corrected. Requests may be made to our Privacy Officer using the details in section 15. We may need to verify the requester’s identity and clarify the information sought.

We will respond within a reasonable period. In some circumstances, the Privacy Act permits or requires us to refuse access or correction. If we refuse a request, we will generally provide written reasons and information about available complaint mechanisms, unless it would be unreasonable or unlawful to do so. We will not charge for making a request. If a permitted access charge applies, we will advise the requester in advance and it will not be excessive.

14. Privacy complaints

A person who has a concern or believes we have not complied with applicable privacy obligations may contact our Privacy Officer. The complaint should describe the concern and include any relevant information. We will acknowledge and investigate the complaint and aim to provide a response within 30 days, although complex matters may take longer. We will keep the complainant informed if additional time is required.

If the complainant is not satisfied with our response, they may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992. The OAIC generally expects the complainant to first give us a reasonable opportunity to respond.

15. Contact us

Privacy Officer: Kelly Bongiovanni, Operations Manager

Beaumonde Homes
A division of Aintree Holdings Pty Ltd
ACN 009 166 661 | ABN 34 104 881 909

Postal address: PO Box 190, Osborne Park WA 6917

Telephone: (08) 9446 3388

Website: www.beaumondehomes.com.au

16. Changes to this policy

We may update this policy from time to time to reflect changes to our practices, systems, services or legal obligations. The current version will be published on our website and will state its effective date.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the contact page on this website.

Effective date: 01-10-2026